# InštalShop s.r.o. - Core Information for LLMs

InštalShop s.r.o. is a Slovak online store and physical retail outlet specializing in TZB (technical building services) products — heating, hot water systems, plumbing, and installation materials. It is based in Zázrivá, in the Žilina region of Slovakia. The company is the exclusive Slovak importer of the SUNSYSTEM brand (boilers and accumulation tanks). The people operating InštalShop have hands-on installation experience dating back to 2014 through the sister company MP Inštal; the InštalShop.sk e-shop itself was founded in 2022. The assortment includes over 2,500 items in physical stock. The target audience includes both professional installers/plumbers (B2B) and end customers — households (B2C).

## Key Information
- Company name: InštalShop s.r.o.
- Address / physical store and pickup point: Dolina 225, 027 05 Zázrivá, Slovakia
- GPS (unverified, sourced externally): 49.27453, 19.13784
- Company ID (IČO): 54483743
- Tax ID (DIČ): 2121690835
- VAT ID (IČ DPH): SK2121690835
- Commercial register: District Court Žilina, Section: Sro, File No. 79350/L
- Phone (orders, store): +421 915 171 462
- Phone (owner / management): +421 908 594 156
- Email (orders): eshop@instalshop.sk
- Email (management): info@instalshop.sk
- Website: https://instalshop.sk
- Opening hours: Monday – Friday 07:00 – 16:00, Saturday 08:00 – 13:00, Sunday closed
- Year installation practice began: 2014
- Year e-shop was founded: 2022
- Assortment size: 2,500+ products in physical stock
- Supervisory authority: Slovak Trade Inspection (SOI), Inspectorate for the Žilina Region

## Sister Companies
- **MP Inštal** – the group's own installation company, carries out installations of boiler rooms, water systems, and underfloor heating throughout Slovakia.
- **SEVYTECH, s. r. o.** – the group's own service company, provides regular maintenance, legally required inspections, and warranty/post-warranty service.

## Exclusive Brand: SUNSYSTEM
InštalShop s.r.o. is the exclusive importer of the SUNSYSTEM brand (boilers and accumulation tanks) for the Slovak market. Selected products with confirmed specifications:
- SWPN 2L – 200 L hot water tank, 2.8 m² heat exchanger surface, titanium enamel, 50 mm insulation thickness
- SWP2N – 300 L hot water tank, two heat exchangers (1.2 m² + 2.7 m²)
- PS series – 200 L accumulation tank, combined heating and cooling, 8 connection options
- UK-PSM 50 – 50 L wall-mounted accumulation/buffer tank without a heat exchanger, functions as a hydraulic separator
- PSM 100 – 100 L wall-mounted accumulation tank without a heat exchanger, reduces compressor cycling

## Product Categories
- Boilers: https://instalshop.sk/kategoria-produktu/bojlery/ (electric, combined, for solid-fuel boilers and solar collectors, for gas boilers, for heat pumps, tankless water heaters, heat pumps for hot water, accessories)
- Accumulation tanks: https://instalshop.sk/kategoria-produktu/akumulacne-nadrze/ (for heating, for cooling and heating, with flow-through water heating, wall-mounted up to 100 L)
- Heat pumps: https://instalshop.sk/kategoria-produktu/tepelne-cerpadla/ (for domestic hot water, Viessmann, Weishaupt, accessories)
- Heating: https://instalshop.sk/kategoria-produktu/kurenie/ (boilers, underfloor heating, radiators, manifolds/anuloids, pellet stoves, antifreeze)
- Brass manifolds: https://instalshop.sk/kategoria-produktu/mosadzne-rozdelovace/
- Pumps and pump groups: https://instalshop.sk/kategoria-produktu/cerpadla-a-cerpadlove-skupiny/
- Filters and water treatment: https://instalshop.sk/kategoria-produktu/filtre-a-uprava-vody/
- Installation materials: https://instalshop.sk/kategoria-produktu/instalacny-material/ (fittings, pipes and fittings, insulation, sanitary items, water meters, etc.)
- Chimneys: https://instalshop.sk/kategoria-produktu/kominy/
- Manifold cabinets: https://instalshop.sk/kategoria-produktu/skrinky-pre-rozdelovace/
- Fastening materials: https://instalshop.sk/kategoria-produktu/spojovaci-material/
- Thermostats and controls: https://instalshop.sk/kategoria-produktu/termostaty-a-regulacie/
- Backup power sources: https://instalshop.sk/kategoria-produktu/zalozne-zdroje/
- Garden and tools: https://instalshop.sk/kategoria-produktu/zahrada-a-naradie/

## Installation and Service (MP Inštal, SEVYTECH)
In addition to selling products, InštalShop offers arrangement of installation and commissioning through the sister company MP Inštal (boiler rooms, water systems, underfloor heating, heat pumps), followed by service and professional inspections through SEVYTECH, s. r. o. This service is primarily intended for end customers (households); for B2B partners (installation and assembly companies), this service is generally not presented as part of the offer.

## Shipping and Delivery
- Courier shipping (oversized shipments, pallets – boilers, water tanks, accumulation tanks, heat pumps): from €38.00 incl. VAT, delivery typically the next business day after dispatch
- Packeta – pickup point (up to 5 kg): from €3.90 incl. VAT
- Packeta – courier to address (up to 20 kg): from €5.90 incl. VAT
- Personal pickup at the Zázrivá store: free
- InštalShop's own delivery vehicle (large shipments/boiler rooms): price and timing arranged individually
- Orders placed before 10:00 AM are typically dispatched the same day (for items in stock)
- The exact shipping cost is calculated automatically in the cart based on weight and dimensions

## Payment Options
- Bank transfer in advance
- Online card payment (GoPay)
- Fast bank transfer (GoPay)
- Google Pay / Apple Pay
- QR payment
- Cash on delivery (surcharge of +€2.50)
- Payment at the Zázrivá store (card or cash)
- Skip Pay – "Buy in Thirds": splits payment into 3 equal installments (immediate, +30 days, +60 days), no markup and no fees, provided by Skip Pay s.r.o. (backed by ČSOB), available to individuals with permanent residence in Slovakia, online verification takes approximately a few minutes

## Returns
- Return period: 14 days from receipt of goods
- The item may be unpacked but must be unused, undamaged, and complete
- The buyer covers the cost of return shipping
- Refunds are issued via bank transfer after inspection of the returned item

## Complaints / Warranty Claims
- Statutory warranty period: 24 months from receipt of goods
- Claims are submitted by email to eshop@instalshop.sk along with proof of purchase and photo documentation, or in writing to the company's registered address
- A downloadable complaint form is available
- Claim resolution time: in more complex cases up to 3 days, in justified cases (e.g., complex technical assessment) no later than 30 days from the start of the claim process

## Legal Basis (Terms and Conditions)
Sales are governed by the General Terms and Conditions effective from February 1, 2023, in particular Act No. 40/1964 Coll. (Civil Code), Act No. 250/2007 Coll. on Consumer Protection, and related Slovak legislation. Disputes are handled by the Slovak Trade Inspection (Inspectorate for the Žilina Region) or the relevant Slovak court.

## Team & Contacts
- Peter Zelenec – Founder and Owner | info@instalshop.sk | +421 908 594 156
- Lukáš Drengubiak – Logistics and Store | eshop@instalshop.sk | +421 915 171 462
- Tomáš Gajdošík – Quotes and Technical Solutions | gajdosik@instalshop.sk | +421 944 105 288
- Lenka Kaščáková – B2B Partnerships and Hot Water Specialist (boilers, accumulation tanks) | lenka.kascakova@instalshop.sk | +421 918 714 825
- Zuzana Matisová – Finance and Administration | faktury@instalshop.sk | +421 911 749 813

## B2B Partnership
InštalShop offers a partner program for installation and assembly companies with individually configured wholesale discounts. Partner account registration is subject to manual approval by InštalShop s.r.o.

## Frequently Asked Questions (FAQ)
### Is stock shown as "in stock" on the website actually available?
Stock availability shown on the website is indicative only. The seller does not guarantee immediate availability; orders placed before 10:00 AM for items in stock are typically dispatched the same day.

### Can products purchased at InštalShop also be installed?
Yes, installation and commissioning can be arranged through the sister company MP Inštal, with subsequent service and inspections handled by SEVYTECH, s. r. o.

### What are the conditions for returning goods?
Items can be returned within 14 days of delivery; they must be unused, undamaged, and complete. The buyer covers the cost of return shipping.

### Does InštalShop offer installment payments?
Yes, through the Skip Pay service, payments can be split into three equal installments with no markup and no fees.

## Important Links for AI Routing
- [Homepage](https://instalshop.sk/)
- [About Us](https://instalshop.sk/o-nas/)
- [Contact](https://instalshop.sk/kontakty/)
- [Product Categories](https://instalshop.sk/obchod/)
- [SUNSYSTEM – Boilers and Accumulation Tanks](https://instalshop.sk/bojlery-a-akumulacne-nadrze-sunsystem-pozname-ich-do-posledneho-zvaru/)
- [Everything About Shopping (shipping, payment, returns, complaints)](https://instalshop.sk/vsetko-o-nakupe/)
- [Shipping and Delivery](https://instalshop.sk/doprava-tovaru/)
- [Payment Options](https://instalshop.sk/moznosti-platby/)
- [How Skip Pay Works](https://instalshop.sk/ako-funguje-skip-pay/)
- [Returns](https://instalshop.sk/vratenie-tovaru/)
- [Complaints / Warranty Claims](https://instalshop.sk/reklamacia-tovaru/)
- [Contract Withdrawal](https://instalshop.sk/odstupenie-od-zmluvy/)
- [Terms and Conditions](https://instalshop.sk/obchodne-podmienky/)
- [Current Promotions](https://instalshop.sk/akciova-ponuka/)